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Fix: Outlook won’t open when you click on the icon on iPhone or iPad?

Outlook is a popular email solution for millions of professionals and corporate employees. If the Outlook email client stops working or won’t open, then you can apply a few solutions to fix it.

Update Outlook app

Update Outlook app before applying any solution. Open App Store and search for Outlook and then update it manually. Do not proceed with any solution without updating the app manually.

Synchronize Outlook Account

Outlook has a dedicated option to synchronize the app with an email server network. Your new emails might not be opening due to synchronizing issues, and you can solve them in a few taps.

  • Open the Outlook and tap on the profile icon.
  • Tap on the gear icon located at the bottom-left-side.
  • Swipe down and then tap on “Email Address” to access more options.
  • Again, swipe down and then choose “Reset Account”.
  • A confirmation popup shows up, and tap on “OK” to confirm it.

The Outlook app will close and launch again after a few moments. All emails will be synchronized in the Outlook app, and it won’t bother you for a while.

Login Outlook from Desktop

All email service providers constantly face threats from attackers, who try to breach the security walls. Microsoft takes necessary precautions to lock the account and prevent the attackers from taking a peek at the contents. Every user can verify the current account status by logging into the email account from a web client.

Outlook should redirect the page to the dashboard, and if it doesn’t, and then it will show you a page to recover the account. Do not worry about the complications because it is a standard procedure to secure the account. Make sure to keep the registered mobile number aside and confirm the identity or change the password to recover it.

Outlook app prompts re-login

Several Outlook users don’t open the app because they depend on the notifications. The problem begins when it stops showing up on the lock screen, and that isn’t something you should be worried about it.

Many new users don’t add an alternative email or phone number, which makes the account vulnerable. Microsoft security protocol prompts the users to add a recovery email, so you don’t risk losing the account itself.

You can skip it for seven days, but it will happen again, and its part of the security protocol. You can choose to keep it this way for a long time, but Microsoft policy won’t allow it at some point.

Enable Notifications

Apple’s selling point is “Privacy”, where they allow the users to take control over the app functions. You can disable installed app notifications and alerts when you launch them for the first time. None of the notification options show up next time until or unless you turn them back on manually. Allow us to show how you enable Outlook notifications and alerts.

  • Tap on the Settings > Notifications.
  • Tap to enable “Notifications” for the email app.
  • Choose where you want the notifications to show up. I have selected all three available options, so I could witness which is preferable to my liking later on.

Close the “Settings” app, and unread emails will show up on the lock screen next time. Outlook app may not appear in the notification section, and it is common in many scenarios. Follow the next solutions to resolve the missing app in the notification section and do not skip the last part.

Background App Refresh

Apps run in the background, and many users manually disable the refreshing options to save battery charge. You can disable it if you have disabled the background app refresh option and start receiving alerts again.

  • Open the Settings > Outlook.
  • Tap on “Background App Refresh” to enable it.

You can take monitor all background running apps in one place and follow the simple tutorial to manage it.

  • Open the Settings > General > Background App Refresh.
  • You can enable/disable any app from running in the background.

iOS software will let the app refresh in the background and update you about the new emails. Outlook does not drain the battery charge heavily, so it doesn’t make sense to disable it.

Turn off low power mode

Older iOS device’s battery life doesn’t remain the same after several years of usage. Many iPhone and iPad device owners enable power mode to prevent the apps from draining the battery in the background. The power mode stops the apps from running in the background, so newer and unread emails never reach the notification bar.

  • Open the Settings > Battery.
  • Toggle to turn off “Low Power Mode.”

Make sure to charge the phone, or you may end up having a dead iPhone or iPad soon. Low Power Mode software functions are designed to restrict background app usage and does extend battery life.

Reinstall Outlook

The final resort is to uninstall the Outlook app and re-install it. All hidden options will appear again, and you can allow notifications from the beginning itself, and it will resolve other minor bugs as well.

  • Tap and hold the Outlook app to reveal more options.
  • Tap on “Delete app”.
  • Open App Store and install Outlook again.

Minor bugs and glitches will be removed in the new copy. Set up the email account again, and it will give you another chance to configure the notifications and alerts.

Bottom Line

You can fix Outlook that won’t open on iPhone and iPad by applying the mentioned solutions. Update the Outlook app first hand because it patches up bugs and glitches. Outlook doesn’t appear in the notifications section, and it can be solved by re-installing the app only.

Rajesh Patil
Tech Enthusiast and Author at


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